As Head of Design at Mindsay, I built and scaled the design function, shaping both the conversational automation product and how the company presented it to the world. My work connected the workflow builder, conversational interfaces, and marketing website into a coherent product story.

Building the function meant setting a design direction, supporting the team, and making the work easier to discuss across design, product, and engineering. We developed the product experience and its presentation together as the company grew, through Mindsay’s acquisition by Laiye in 2022.