As Design Director at Foundever, I lead the design of AI products used by thousands of customer-service agents, shaping how they look, work, and feel—from onboarding and assistant interfaces to the tools that support everyday work. I partner with product, engineering, and executive leadership to connect product direction with what we deliver.

Alongside the product, I lead the design team with a focus on craft and practical execution. That means giving designers clear direction, staying close to the details, and developing shared patterns that make the experience feel consistent as the products evolve.